The first step is to figure out your internet and/or cable provider. Many providers have a different array of packages and speeds available per your needs. We recommend the following companies:

• AT&T
• Comcast Xfinity

You can either request service online or give your local store a call for more information. Many internet companies offer an in-home-set-up option, or you can opt to set up the internet yourself if you are tech-savvy!

Modem

Modem stands for “modulator-demodulator.” A modem is a piece of equipment that connects to a cable outlet. The modem then transmits data to the router via an ethernet cable.

‍Router

A router is a small computer that receives a signal from a modem. The router translates that information and delivers it to your computer, usually via a wireless connection. A router can also take data from multiple networks and provide that information to multiple computers. These networks are visible on your computer under “Wi-Fi” and typically require a password or WPA2 for access.

If you are experiencing issues with your internet connection, you can try the following steps:

Check Your Settings‍

First, check your Wi-Fi settings. Go to Settings > Network & Internet > Wi-Fi. Switch Wi-Fi to the On position.

‍Go Around Obstacles‍

Walls, furniture, and other obstructions can cause issues with your connection. Moving closer to the router can help re-establish the connection.

Restart the Router

If the issue persists, the next best thing to do is to restart your router. To restart your router, simple disconnect the power cord for at least 30 seconds then plug the cord back in. Often times a quick reboot can fix your connection issues.

Contact Your Internet Provider‍

If you are still experiencing issues with your internet connection, you should reach out to your internet provider's support team.

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